1. Seller and scope
These terms apply to orders placed through padangutes.lt. The seller is Provalsis, UAB, company registration number 301792590, Gariūnų g. 49, Vilnius, email [email protected], telephone +370 627 77119. These terms do not restrict your statutory consumer rights.
2. Products and orders
Product descriptions show the main characteristics and prices in euros. Before confirming an order, check tyre size, season, quantity, delivery address and contact details. Place your order by completing the steps shown in the shop and confirming your obligation to pay. We will email an order confirmation. If an item becomes unavailable or we cannot fulfil the agreed conditions, we will contact you to offer a solution or refund your payment.
3. Prices and payment
The final cost of goods, delivery and any selected extras is shown before you place the order. Choose from the payment methods offered at checkout. When you choose Klix, electronic payments are processed by the payment service provider; do not send us card details or banking credentials. Cash payment to the courier is available only when offered at checkout and may carry an additional fee.
4. Delivery and collection
We deliver using the method selected at checkout or prepare the order for collection where offered. Collection is at Gariūnų g. 49, Vilnius. Please wait for confirmation that the order is ready before visiting. The delivery cost and estimated date are given at checkout or in the order confirmation. We will contact you if the date changes.
5. Withdrawing within 14 days
A consumer buying under a distance contract may notify us of withdrawal, without giving a reason, within 14 days of receiving the goods. Email your order number and a clear withdrawal statement to [email protected]. If goods from one order arrive separately, the period starts when the last item is received.
Return or send the goods within 14 days of notifying us. The returns address is Gariūnų g. 49, Vilnius; contact us first to arrange the handover. The buyer pays the direct cost of returning non-faulty goods unless otherwise agreed for that order or required by law. The buyer is responsible only for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
We will refund amounts received, including the cost of our least expensive standard delivery option, within 14 days of the withdrawal notice. We may wait until we receive the goods or evidence that they have been sent. Refunds use the original payment method unless otherwise agreed. Statutory exceptions to withdrawal apply only where they actually cover the item concerned.
6. Faulty goods and warranty
If goods do not conform to the contract, contact us with a description, order number and, if possible, photographs. The seller’s statutory liability covers lack of conformity that becomes apparent within two years of delivery. Applicable law allows you to request repair or replacement and, in the specified circumstances, a price reduction or termination of the contract. Any manufacturer’s commercial warranty does not replace or shorten these rights.
7. Complaints and disputes
For order, delivery, return or quality issues, email [email protected] or call +370 627 77119. We respond to written consumer complaints under the applicable legal procedure. If the dispute cannot be resolved, the consumer may contact the State Consumer Rights Protection Authority or a court.